Effective date: 01.07.2025
These Terms of Service ("Terms") govern access to and use of the Findaroo services (the "Services") provided by Maelstrom OÜ, registry code 17086035, registered address Järvevana tee 9, 11314 Tallinn, Estonia ("Findaroo," "we," "us," or "our"). By creating an account, using the Services, or clicking to accept, you agree to these Terms.
B2B only. The Services are offered exclusively to businesses and professionals acting within their trade, business, craft or profession. Consumers may not use the Services.
Account means your registered account for the Services.
Customer Data means data you upload or submit to the Services (e.g., contact lists) and the Results generated for you by the Services.
Documentation means usage instructions, technical docs, and policies we make available.
Order means an online signup, pricing page selection, or order form describing your plan.
Results means outputs the Services return to you (e.g., discovered or verified work email addresses and related deliverability metadata).
Subscription means the plan you select (e.g., monthly/annual or credit-based).
2.1 What Findaroo does. Findaroo assists you in finding and verifying professional email addresses and in cleaning, enriching, deduplicating, and updating business contact data. The Services operate via file upload and/or API. Findaroo does not access user mailboxes and does not send outbound email on your behalf.
2.2 EEA-only processing. Findaroo processes Customer Data exclusively within the EEA. Our infrastructure provider is DigitalOcean (Frankfurt, DE; Paris, FR).
2.3 Retention. Discovered Results are retained for 7 days after job completion to permit download, then deleted. Transient verification artefacts and system logs are retained for 7 days and then purged. Further details and legally required commitments are set out in the Data Processing Agreement (DPA).
2.4 No mailbox sync; no message content. The Services do not sync mailboxes nor send test emails with content. Verification uses non-intrusive methods (e.g., syntax, DNS/MX lookups, SMTP dialogue without content).
2.5 Changes. We may modify the Services (including features and interfaces) provided such changes do not materially reduce core functionality for your current paid term. Where materially adverse changes are made, we will provide reasonable prior notice.
3.1 Registration. You must provide accurate information and keep it current. You are responsible for all activities under your Account and for safeguarding credentials.
3.2 Eligibility & authority. You represent that you have the full power and authority to bind the entity on whose behalf you use the Services.
3.3 API keys. You must keep API credentials confidential, use them only as permitted, and rotate them if compromised.
4.1 Subscriptions with monthly credits (hard cap). The Services are provided as recurring subscriptions that include a monthly credit allowance as stated in your Order. Hard cap: when your credits are exhausted, further processing (API and UI) is paused until the next renewal or you purchase an upgrade/add-on if available. Credits do not roll over unless expressly stated in your Order.
4.2 Auto-renewal. Subscriptions renew automatically for successive terms equal to the initial term unless cancelled before the current term ends.
4.3 Payment. Fees are due in advance via Stripe or another processor we designate. You authorise the processor to charge your payment method for recurring fees, overages (if applicable), and taxes. We do not store card numbers.
4.4 Prices & changes. We may change prices upon renewal. If we change prices for your current term, such change will apply only at the next renewal and after notice.
4.5 Refunds. Except where required by law or expressly stated otherwise in the Order, fees are non-refundable and partial periods are not credited.
4.6 Taxes. Fees are exclusive of taxes. You are responsible for VAT and any other applicable taxes, where required by law.
4.7 Free trial. We may offer a free trial including 100 credits. Trial access may be limited in functionality and/or rate. We may disable or limit access when the trial credits are consumed or the trial period ends. Results generated during the trial follow the retention in Section 2.3.
You must not, and must not allow any third party to:
Compliance for outreach. You are solely responsible for lawful use of Results, including compliance with ePrivacy rules, anti-spam/telecoms laws, soft-opt-in conditions, and providing any required privacy information (e.g., GDPR Art. 14) to prospects at first contact.
6.1 Ownership. As between the parties, you own Customer Data and Results. You grant Findaroo a non-exclusive, worldwide, royalty-free licence to Process Customer Data solely to provide and support the Services.
6.2 Data protection. Where Findaroo Processes personal data on your behalf, the parties will comply with the DPA, which is incorporated by reference and prevails over these Terms for data-protection matters. You are the Controller and Findaroo is the Processor for such Processing.
6.3 Aggregated statistics. We may generate and use aggregated or de-identified statistics from your use of the Services (e.g., deliverability rates by domain) to maintain, secure, and improve the Services, without identifying you or any individual.
6.4 Security. We use industry-standard measures including TLS in transit, least-privilege access controls, network isolation, monitoring, and incident response. Encryption at rest and persistent backups are not applied to Customer Data. Details are set out in the DPA.
Your use of third-party services (e.g., Stripe for payments) is subject to those services’ terms and privacy policies. We are not responsible for third-party services.
8.1 Availability & maintenance. We aim for high availability and may perform maintenance (scheduled or emergency). We will use reasonable efforts to minimise disruption.
8.2 Support. Standard support is provided by email at hola@findaroo.eu during business hours (Mon–Fri, 09:00–17:00 CET/CEST).
8.3 Suspension. We may suspend the Services immediately if: (a) you breach these Terms (including the AUP), (b) your use risks the security or stability of the Services or third-party infrastructure, or (c) required by law. We will notify you and work to resolve the issue where feasible.
9.1 Our IP. We and our licensors own all rights in the Services and Documentation. No rights are granted except as expressly stated.
9.2 Licence to use the Services. Subject to these Terms and payment of fees, we grant you a non-exclusive, non-transferable, non-sublicensable right to access and use the Services for your internal business purposes during your Subscription.
9.3 Feedback. You grant us a worldwide, perpetual, irrevocable, royalty-free licence to use suggestions or feedback you provide to improve the Services, without identifying you.
Unless you opt out by written notice, you authorise us to use your name and logo as a commercial reference (website and sales materials). You can opt out at any time.
11.1 Warranties. Each party warrants it has the authority to enter these Terms. We warrant that the Services will materially conform to the Documentation.
11.2 Disclaimers. The Services and Results are provided on an “as is” and “as available” basis. We do not warrant that Results will be error-free or meet your requirements, or that verification will guarantee deliverability. We provide an obligation of means, not of result. To the extent permitted by law, we disclaim all other warranties (including implied warranties of merchantability, fitness for a particular purpose, and non-infringement).
12.1 Limitation. To the maximum extent permitted by law, each party’s aggregate liability arising out of or related to these Terms shall not exceed the fees paid or payable by you to us in the 1 month preceding the event giving rise to the claim.
12.2 Exclusions. Neither party is liable for indirect, incidental, special, consequential, or punitive damages, loss of profits, revenues, data, or business interruption, even if advised of the possibility.
12.3 Exceptions. The above limits do not apply to liability that cannot be excluded under applicable law (e.g., wilful misconduct, death or personal injury caused by negligence), your payment obligations, or your breach of Acceptable Use or IP provisions.
You will defend, indemnify, and hold harmless Findaroo from and against claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from your (a) breach of these Terms, (b) unlawful use of the Services or Results (including direct-marketing violations), or (c) Customer Data.
14.1 Term. These Terms start when you accept them and continue while you have an active Account or Subscription.
14.2 Termination by you. You may cancel at any time in the Account settings; cancellation takes effect at the end of the current term.
14.3 Termination by us. We may terminate for material breach not cured within 14 days of notice, or immediately if required by law.
14.4 Effect. Upon termination or expiry, your access ends. We will delete Customer Data and Results in accordance with Section 2.3 and the DPA. Accrued rights and payment obligations survive.
We may modify these Terms. For material changes, we will provide at least 30 days’ notice before they take effect. Continued use after the effective date constitutes acceptance. If you do not agree, you may terminate before the change becomes effective.
These Terms are governed by Estonian law. The courts of Harju County (Tallinn) shall have exclusive jurisdiction, subject to mandatory law. The language of interpretation is English.
17.1 Entire agreement. These Terms, the Order, and the DPA constitute the entire agreement regarding the Services.
17.2 Order of precedence. If there’s a conflict, the following order applies: DPA (for data protection) → Order → these Terms → Documentation.
17.3 Assignment. You may not assign these Terms without our prior written consent; we may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.
17.4 Notices. Legal, security, and privacy notices to Findaroo must be sent to hola@findaroo.eu and to the postal address above. We will send notices to the email in your Account.
17.5 Severability; waiver. If any provision is unenforceable, the remainder stays in effect. Failure to enforce is not a waiver.
17.6 Force majeure. Neither party is liable for delays or failures caused by events beyond reasonable control.